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Privacy Policy

SistemmaCPAP Privacy Policy Notice

Please read the following information in regard to SistemmaCPAP.com privacy policies and related concerns. This privacy notice discloses the privacy practices for SistemmaCPAP.com and applies solely to information collected by this website. This notice explains how we collect information, and how we ensure that any personal information is safe, secure, accurate, and available for update. We do everything we can to safeguard personal information provided us for transaction purposes, and can guarantee that our use of this information is restricted to you and the SistemmCPAP.com Administrator.

Also note that these policies may be updated in the future as further developments are made on the website and in the CPAP equipment sales industry. Use of this website indicates  full consent  and acknowledgment of these policies as written.

Please also see our User Agreement page to understand what your consent means as a user of the SistemmaCPAP.com website. If you have any questions, let us know in email, by phone, or by clicking on the associated links either here or on our FAQ page.

Below is a summary of our policies by category of common questions and/or concerns. Please read carefully, as each section covers a specific area of privacy matters.

  1. What information does SistemmaCPAP.com collect?
  2. How does SistemmaCPAP.com use the information collected?
  3. How can you access your personal information in order to edit, update, or delete the data?
  4. How do we ensure that personal data is secure?
  5. Are Third Parties involved in SistemmaCPAP.com operations?
  6. Does SistemmaCPAP.com use tracking cookies?
  7. How does SistemmaCPAP.com verify prescriptions?
  8. Is there an age minimum to use SistemmaCPAP.com?
  9. How should I contact SistemmaCPAP.com for questions or concerns about privacy?

1. What information does SistemmaCPAP.com collect?

SistemmaCPAP.com collects account information in order to identify customers and contact them with the details of their transaction. When using the website, creating an account with us, or making purchases, we will collect personal information from you that may include the following:

  • First and last names
  • Email address
  • Billing and Shipping addresses
  • Date of Birth (to verify legal age)
  • Phone number
  • Username and Password (for account purposes)
  • Medical Prescription (if needed for purchase)

Note on Information Collection and Use We are the sole owners of the information collected on the SistemmaCPAP.com website. Our only access to information is the data that you voluntarily give us via email or other direct contact through purchasing or account activity. We will not offer or sell this information to anyone for any reason. Orders To make a purchase on SistemmaCPAP.com, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date, and card verification number). This information is used for billing purposes and to complete your orders. If we have trouble processing an order, we'll use this information to contact you. In addition, some CPAP equipment sales require prescriptions, which we verify through a provider, through your doctor’s office, or by uploading a copy of the document. These records are stored by the system and will only be used for verification purposes. Site Use Information In addition to personal Identification information, we may also collect site use information based on your activity on the SistemmaCPAP.com website. In some cases this may include anonymous tracking information accessed by the website’s host (for example, Google Analytics). This information will not personally identify a website user, but is only used to improve product sales, marketing, or website services. This is aggregate data, which is information that simply follows which pages visitors visit, how long they may stay on a particular page, and where they may be located. It may also provide information about what device or browser is being used to visit the website. If you’d like, you can always opt out of Analytics on Google’s own privacy page.

2. How does SistemmaCPAP.com use the information collected?

SistemmaCPAP.com uses the personal information you provide and any other information received to carry out sales transactions and to manage user accounts. We are interested primarily in customer service and helping customers access the equipment they need for a safer night of sleep. In the interest of improving the user experience on our website, we may pursue marketing strategies aimed at specific user interests. This may include email lists and/or email newsletters to provide all website users with adequate information concerning our business and the services we provide. Unless you ask us not to, we may contact you by email in the future to tell you about site-related news, new products or services, or changes to our policies.

3. How can you access your personal information in order to edit, update, or delete the data?

You can log into your account at any time to list your personal information provided, make changes, or delete anything your wish. Furthermore, you can contact us via phone or email about any other concerns you may have regarding our use of your information.  You may edit or update your billing and/or shipping address information, your phone number, your email address, and any other contact information provided. In addition, you can change your username and password any time you like. And if you wish to permanently delete your account, you can email us at support@sistemma.com. Although please recognize that records such as your order history will remain on the system. For those wishing to opt out of accounts or email lists, you can make a clear request to support@sistemma.com or by calling our customer service line, and we will respond immediately upon receiving the message.

4. How do we ensure that personal data is secure?

At SistemmaCPAP.com every precaution is taken to protect your information. All banking and credit card information is encrypted in transfer and isolated within the Administrator system. You will know this by the lock icon in the address bar of our URL, and also by the "https" at the beginning of every webpage, which refers to the “hyper text transfer protocol secure,” a secure version of http. In addition to encryption for online transactions, only business administrators will have access to your information. In order to protect both the personal information and the site use information that we receive from you through the website, we have implemented various security measures. We will take all steps reasonably necessary to ensure that your data is treated securely. All information you provide to us is stored in secure managed servers. HIPAA Services As a CPAP product retailer, SistemmaCPAP.com complies with the United States Health Insurance Portability and Accountability Act (HIPAA). In order to carry this out, some systems are used for the purpose of ensuring that compliance. These services are simply third-party organizations that correspond with the HIPAA system. In most cases this will be automated, and all information processes will be secured and classified for official use alone. While there is always some risk with online information, SistemmaCPAP.com is a small, family-owned and operated business that keeps all records in a single system of encrypted data listings. Though we cannot guarantee security of any information you disclose, we can and do take all measures available to us for a secure website environment. While you must use SistemmaCPAP.com at some risk to the release of your information due to theft or interception, this is by far the exception of daily e-commerce and online marketplaces. Even so, we are not liable for any damages in connection with a third party’s unauthorized access to your provided information.

5. Are Third Parties involved in SistemmaCPAP.com operations?

SistemmaCPAP.com will only use your information to carry out your purchase or to respond to you regarding your contact with us. We will not share your information with any third party outside of our organization other than as necessary to fulfill your request, for example, to ship an order through the mail system or comply with regulations (as stated above). However, we may provide some of our services through affiliates, services providers, partners and other third parties. In these particular cases, we are using third parties simply to operate the website and business. These parties are used for activities such as processing payments, providing analytics, monitoring activity, or administering email. These parties will only use your data for the purpose of carrying out these designated activities. Note: In the case of an intentional violation of law, SistemmaCPAP.com is obligated to cooperate with law enforcement agencies in identifying those carrying out the illegal activities. In these cases, the company will release information without your consent, and as required by law. We will also disclose account information upon any request for a court order or subpoena, or to cooperate with a law enforcement investigation. We reserve the right to report to law enforcement if we believe that a crime has occurred or is in progress.  

6. Does SistemmaCPAP.com use tracking cookies?

SistemmaCPAP.com will utilize some cookies and beacons in order to speed up loading processes and identify return users. A cookie is a small unit of collected data that a website you visit transfers to your computer for identification purposes. This data can be used to identify users and keep track of what pages are accessed. The whole point of cookies is to improve the user experience, so no user should be concerned about the tracking properties of cookies. These days almost every website in existence uses cookies for these purposes, as they are efficient tools for site improvement and personalized service experiences. A beacon is simply a marker on a webpage or an e-mail message, and these help in the tracking of whether webpages or email messages are responded to, linked, or forwarded, etc. If, for whatever reason, you wish to disable cookies from your device, you can do this via your browser settings. Simply go to your settings on whatever browser you use and either delete your history or disable cookies for specific websites.

7. How does SistemmaCPAP.com verify prescriptions?

To sell CPAP machines, masks, and humidifiers, online retailers must request a copy of the prescription. This is enforced by the U.S. Health Insurance Portability and Accountability Act (HIPAA). Under this law, prescriptions must come from a Medical Doctor, a Doctor of Osteopathy, a Psychiatrist (MD Only), a Physician's Assistant, a Medical Dentist, or a Naturopathic Physician with Medical Doctorate. Verification can be set up through your doctor’s office, or you can upload your records. But for these items we must receive proof of prescription before dispensing the order.

8. Is there an age minimum to use SistemmaCPAP.com?

This Site is not intended for use by people under 18 years of age. If you are under 18 and have sleep apnea, you may want to have a parent or guardian make purchases through the website. Keep in mind that by filling out an order form, you are confirming that you are 18 or older. SistemmaCPAP.com will never purposely collect information from minors.

9. How should I contact SistemmaCPAP.com for questions or concerns about privacy?

If you have any questions or comments relating to the SistemmaCPAP.com website or this Privacy Notice, send an email to support@sistemma.com or call our customer service team at 877-464-6957. You may also submit a contact form on the website’s Contact page.

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Do I need a prescription to buy?
Customers from USA and Canada who purchase CPAP machines and masks for their own use need a valid prescription sent to us before we ship their orders.

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