CPAP questions, explained in plain language.

Yes. Send us your machine and current mask model, plus the part you need. Most modern masks use a standard hose connection, while travel machines and specialty tubing may require specific adapters.

Included items vary by listing. Machines normally include a hose, often stored in the zippered compartment of the carrying case. Review the product description and photos, or ask us to confirm before ordering.

Available international carriers, rates, and delivery estimates are shown at checkout for your destination. Customs processing can affect delivery timing.

Yes. Available carriers and speeds appear at checkout. International buyers are responsible for applicable customs fees, duties, and import taxes. U.S.-market cellular features may not work outside the United States.

Orders over $200 USD require signature confirmation for delivery.

Heated hoses are designed to reduce condensation and may not feel warm to the touch during normal operation.

Use distilled water only. Tap or mineral water can cause buildup and may lead to damage that is not covered by warranty.

Wash removable components regularly with mild soap and warm water, then air-dry them away from direct sunlight. Never submerge the CPAP machine.

Machine power supplies generally support international voltage. You may still need a region-specific plug or power cord.

Only brand-new 11th-generation CPAP and BiPAP machines include a 2-year SistemmaCPAP warranty. Used, open-box, and refurbished equipment, earlier-generation machines, and oxygen concentrators include a 90-day SistemmaCPAP warranty. A product may also have separate manufacturer warranty coverage if it is still in effect. Warranty terms for masks, hoses, water chambers, and accessories are stated in the applicable listing.

Eligible machines and unopened masks may be returned within 30 calendar days of purchase. Restocking fees and condition requirements apply. Opened or used masks cannot be returned for hygiene reasons. Review the full return policy before ordering.