Politique de remboursement
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at steven@25bits.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at steven@25bits.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at steven@25bits.com.
Return Policy
CPAP Machines:
If you’re not happy with your CPAP machine within 30 days of getting it, you can return it in new condition and get a full refund, minus a 10% restocking fee.
Just a heads-up, the customer will need to cover the return shipping costs.
If your CPAP Machine used, we’ll refund 70% of the price.
CPAP Machines can’t be returned if they’re damaged by you. If something’s missing from the returned package, that will be subtracted from the refund.
CPAP Masks:
Masks can’t be returned if they’re used, damaged, or if the package has been opened.
If 30 days have passed, we can’t accept any returns.
Just a heads-up, items marked as Final Sale can’t be returned.
New to PAP?
If you’re new to CPAP and want to try a machine or mask for the first time, renting might be a better idea. You can rent from any local supplier. This way, you can get a feel for the treatment before you decide to buy. We can’t promise that a mask, machine, feature, or therapy will work for you. Also, we can’t be held responsible for any claims made by the manufacturer. Do your research. These products are a big change, so it’s important to learn about your options.
Memory Cards
If you’d like a memory card, please ask for it before your order ships. You can also use your own SD card, as long as it has more than 32GB of space.
Product Images and Descriptions
The product images are just for ideas and might not be exactly what you get. Also, the descriptions are based on what the manufacturer says and what they advertise. We can’t guarantee that any description is completely accurate.
Defects and Non-Functioning Products
SistemmaCPAP.com is happy to accept returns for items with manufacturing flaws. If your purchase has defective materials or workmanship, please reach out, and we’ll see if SistemmaCPAP.com can work with the manufacturer to get the item fixed or replaced. Just a heads-up: you’ll need to cover the shipping costs to return the item to us. We won’t issue any credits, refunds, or replacements until we’ve had a chance to look at the item(s).
While ResMed machines are known for their reliability and rarely have issues, if a machine does have a defect, SistemmaCPAP.com will happily exchange it if we confirm the problem upon return. A replacement unit will be sent right away to you. If we can’t find the defect, we’ll send the machine to the manufacturer for a look. This might take up to three weeks before we get it back.
If your machine has a functional issue that’s past its warranty, the manufacturer might still be able to fix it. This depends on the manufacturer, though. There might be a Diagnostic Fee, which could be added to the repair cost and collected before we send the machine to the manufacturer.
Mask sizes can differ, and different manufacturers have their own sizing standards and guides. If you’re wearing one size mask in a certain model, don’t assume you’ll wear the same size in another model. It’s always a good idea to check with us first to make sure before you order. We’re here to help you!
Leakage
Just a heads-up: all masks let a little air out, and it’s something we can help you adjust to make sure it fits your face nicely and minimizes the leakage. So, if you’re asking for a return because the mask leaks, we won’t be able to approve it, but we’re happy to help you figure out the right size. Feel free to reach out by phone, email, or through our contact page for more details.
Water Chambers
For the water chambers, always use distilled water. Tap or bottled water can really cut down on how long they last. Plus, using tap or bottled water means you’re waiving any warranty on the chamber, which is also against the product use agreement and instructions.
Warranties
Your machine comes with a two-year warra
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at steven@25bits.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at steven@25bits.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at steven@25bits.com.
nty, covering just the machine and power supply. Accessories like water chambers or hoses are covered for six months. If you need your unit serviced, please get in touch with us, not the manufacturer. Your machine will need to be shipped back to us for service, repairs, or replacement.
Packaging
We might repackage machines and other products in standard shipping boxes to make transport easier and to check that all parts and functions are working properly. This also ensures that the product you buy has been inspected before it ships.
Buyer’s Responsibility
It’s up to you to get familiar with our return and shipping policies or to reach out before you buy. We’re not responsible for any mistakes or wrong assumptions you might have about a product you purchase from the website.