We ship orders domestically and internationally. You can choose which carrier to use and which shipping speed. If you do not see an option you want, or if you want your order to be delivered by a specific date, please contact us.
Before Placing Your Order
Please understand that our products are shipped from the United States. Buyers are responsible for any import or customs dues, taxes, or fees. As a retailer, we do not know, nor can we predict, what these costs will be. In addition, someone MUST BE present to sign for SistemmaCPAP.com products upon delivery. In general, carrier estimated arrival dates on international orders are not accurate and should not be relied upon.
International orders shipped by DHL will arrive in one to five business days if the customs office in your country is not busy. It will take longer during holiday seasons.
We do not ship to Spain because they do not allow this equipment there. If you placed the order from Russia or China, it can only be shipped by DHL if you are an officially registered business. Nor Russia nor China does not allow DHL delivery to individuals. If you are not a business, your order will be shipped by USPS Priority or Express mail.
If you are a buyer from Mexico, we will ship your order by USPS Priority or Express mail (no DHL shipments).
If you are ordering from China, understand that China does not allow return shipments if the buyer’s address is incorrect. Buyers in China are encouraged to purchase insurance to secure items in the case that errors may occur, as the buyer will otherwise be liable for any loss due to incorrect, unreadable, or inconsistent shipping addresses.
International Fees and Duties
If you are an international buyer, expect to pay some amount of fees and duties. From our experience as a retailer, we have seen these charges as low as $83 Canadian, in the case of Canada, and as high as $120 USD for buyers from Asia and some European countries. These charges can vary a great deal between nations and territories.
We are not customs experts, so we do not know, nor can predict, what customs taxes or dues will be added to a shipment. It is the responsibility of the buyer to cover these charges. If a buyer changes his or her mind and decides to return an order due to customs fees, we will issue a full refund except for the shipping charges incurred.
Within the U.S., “Two-Day Delivery” means two business days (excluding weekends and holidays). All express orders placed before 3 PM Mountain Time will be shipped the very same day, and if after 3 PM, it will be shipped the following day. For example, if a Two-Day Delivery order has been placed on Friday after 3 PM Mountain time, it will be shipped on Saturday and delivered on Tuesday or Wednesday.
Due to increasing numbers of fraudulent claims of items not being received, we require a signature for all orders over $200. If you are not home at the time of delivery, the carrier will either try to re-deliver the next day, or they will leave you a note with the address where your mail can be picked up.
A machine comes with a two-year warranty. This warranty covers the machine and power supply only. Accessories, such as water chambers or hoses, are covered by a six-month warranty. If you need your unit to be serviced, please contact us, not the manufacturer. Your machine would need to be shipped back to us for service, repairs or replacement. If necessary, we can issue a repair through the manufacturer on your behalf.
Buyer be Aware
It is a buyer's responsibility to familiarize himself/herself with our return and shipping policies or to contact us before making a purchase. We are not responsible for any buyer's mistake or incorrect assumption about a product sold on the website.
No coincidence the number of five stars. I will not get pap supplies anywhere else. Great, fast, friendly and concerned service. Mr Steven is a fantastic individual. You wil not get the care from any other supplier like you will here. I would recommend this company to anyone. I do every chance I get. Thank you Mr.Steven.
Love this product, it senses when you put on the mask and start to breath, that starts up the machine automatically, so once you have your unit programmed and humidity chamber filled with distilled water, you are good to go.
Wow! What a relief it is to finally find a medical provider that cares about patient health and doing so in an affordable manner. Low cost does not mean poor service, these guys are beyond responsive. Text, Email and Web Chat and each time quickly able to answer the question at hand. Steven gets a gold star for customer service and I hope this company has success. The industry has a lesson to learn from this group. I have already been spreading the word and encourage you to save your money, buy from Sistemma and say hello to Steve for me!
I had questions while ordering and the rep on the chat was very fast and helpful with answers to my questions. Delivery was quick and machine arrived as described. Just used the machine for two weeks and it worked great. Even though my insurance does not cover the cpap machine the price is cheapest I ever found.