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Sistemma

www.sistemmacpap.com

877-464-6957

Fax: 602-427-5652

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Shipping Policy

Shipping Policy 

We ship orders domestically and internationally. You can choose which carrier to use and which shipping speed. If you do not see an option you want, or if you want your order to be delivered by a specific date, please contact us.

Before Placing Your Order

Please understand that our products are shipped from the United States. Buyers are responsible for any import or customs dues, taxes, or fees. As a retailer, we do not know, nor can we predict, what these costs will be. In addition, someone MUST BE present to sign for SistemmaCPAP.com products upon delivery. In general, carrier estimated arrival dates on international orders are not accurate and should not be relied upon.

International Orders

International orders shipped by DHL will arrive in one to five business days if the customs office in your country is not busy. It will take longer during holiday seasons.

We do not ship to Spain because they do not allow this equipment there. If you placed the order from Russia or China, it can only be shipped by DHL if you are an officially registered business. Nor Russia nor China does not allow DHL delivery to individuals. If you are not a business, your order will be shipped by USPS Priority or Express mail.

If you are a buyer from Mexico, we will ship your order by USPS Priority or Express mail (no DHL shipments).

If you are ordering from China, understand that China does not allow return shipments if the buyer’s address is incorrect. Buyers in China are encouraged to purchase insurance to secure items in the case that errors may occur, as the buyer will otherwise be liable for any loss due to incorrect, unreadable, or inconsistent shipping addresses.

International Fees and Duties

If you are an international buyer, expect to pay some amount of fees and duties. From our experience as a retailer, we have seen these charges as low as $83 Canadian, in the case of Canada, and as high as $120 USD for buyers from Asia and some European countries. These charges can vay a great deal between nations and territories.

We are not customs experts, so we do not know, nor can predict, what customs taxes or dues will be added to a shipment. It is the responsibility of the buyer to cover these charges. If a buyer changes his or her mind and decides to return an order due to customs fees, we will issue a full refund except for the shipping charges incurred.

Buyer can get a rough idea of the customs fees on the web site https://www.simplyduty.com. Please use HS code 9019.20.0000.

Two-Day Delivery

Within the U.S., “Two-Day Delivery” mean two business days (excluding weekends and holidays). All express orders placed before 3 PM Mountain time will be shipped the very same day, and if after 3 PM, will be shipped the following day. For example, if a Two-Day Delivery order has been placed on Friday after 3 PM Mountain time, it will be shipped on Saturday and delivered on Tuesday or Wednesday.

Fraud Protection

Due to increasing numbers of fraudulent claims of items not being received, we require a signature for all orders over $200. If you are not home at the time of delivery, the carrier will either try to re-deliver the next day, or they will leave you a note with the address where your mail can be picked up.

Warranties

A machine comes with a two-year warranty. This warranty covers the machine and power supply only. Accessories, such as water chambers or hoses, are covered by six-month warranty. If you need your unit to be serviced, please contact us, not the manufacturer. Your machine would need to be shipped back to us for service, repairs or replacement. If necessary, we can issue a repair through the manufacturer on your behalf.

Buyer be Aware

It is a buyer's responsibility to familiarize himself/herself with our return and shipping policies or to contact us before making a purchase. We are not responsible for any buyer's mistake or incorrect assumption about a product sold on the website.

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FAQ

Do I need a prescription to buy?
Customers from USA and Canada who purchase CPAP machines and masks for their own use need a valid prescription sent to us before we ship their orders.

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